Terms of Sale
Standard Terms and Conditions for Consumer Purchases of Goods over the Internet
Table of Contents:
Introduction
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The Agreement
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The Parties
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Prices
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Conclusion of Contract
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Order Confirmation
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Payment
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Delivery etc.
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Risk of the Goods
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Right of Withdrawal
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Duty to Examine
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Complaints About Defects and Deadline for Claims Due to Delay
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Buyer’s Rights in Case of Delay
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Buyer’s Rights in Case of Defect
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Seller’s Rights in Case of Buyer’s Breach
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Warranty
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Personal Data
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Dispute Resolution
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Source List
Introduction:
This purchase is regulated by the below standard terms and conditions for consumer purchases of goods over the Internet. “Consumer purchase” means here the sale of goods to a consumer who is not primarily acting as part of a business, and where the seller is engaged in business with the sale of goods over the internet. The contract has been prepared and recommended for use by the Consumer Ombudsman.
Consumer purchases over the Internet are mainly regulated by the Contract Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act, and these laws provide the consumer with mandatory rights. The terms in the contract shall not be understood as any limitation of the statutory rights, but establish the parties’ main rights and obligations for the transaction. The seller may choose to offer the buyer better terms than those stated in these terms and conditions.
In cases where the contract does not directly resolve an issue, the contract must be supplemented with relevant statutory provisions.
1. The Agreement
The agreement between buyer and seller consists of the information provided by the seller about the purchase in the ordering system in the online store (including, among other things, information about the nature of the goods, quantity, quality, other characteristics, price, and delivery terms), any direct correspondence between the parties (e.g., e-mail), as well as these terms and conditions.
In case of conflict between the information provided by the seller about the purchase in the ordering system in the online store, direct correspondence between the parties, and the terms in these sales conditions, the direct correspondence and the information given in the ordering system shall take precedence over the sales terms, provided that it does not conflict with mandatory legislation.
2. The Parties
Seller Company Name: CombatStore AS
Postal Address: Karihaugveien 89, N-1086 Oslo
Warehouse Address: Bjørumsvegen 15, 4820 Froland
E-mail: mail@combatstore.no
Phone Number: +47 31000730
Organization Number: 920578055 VAT
The buyer is the person who places the order.
3. Prices
The prices listed in the online store include VAT.
Information about the total costs the buyer must pay, including all taxes (VAT, customs duties, and similar) and delivery costs (shipping, postage, invoicing fees, packaging, etc.) as well as a breakdown of the individual elements in the total price, are provided in the ordering system before the order is placed. (Deliveries to Svalbard or Jan Mayen shall be sold without VAT addition.)
Outlet Category: Please note that products in the Outlet category are heavily discounted and therefore do not qualify for returns or exchanges under our sales conditions. We encourage you to carefully consider these products before making a purchase.
Reservation Regarding Obvious Pricing Errors
At CombatStore.no, we aim to offer our customers accurate and up-to-date prices on our products. However, situations may arise where there are obvious pricing errors. In such cases, we reserve the right to cancel the customer’s order. Examples include incorrect price listing as NOK 0, which is obviously a system error, as CombatStore.no does not give away products without prior notice via a promotion.
If an obvious pricing error is detected on a product you have ordered, we will contact you as soon as possible to inform you of the error and cancel the order. You will not be charged for products with obvious pricing errors.
We apologize for any inconvenience this may cause and continually work to minimize such situations. Our goal is to maintain mutual trust and ensure a positive shopping experience for all customers.
4. Conclusion of Contract
The contract is binding for both parties when the buyer’s order has been received by the seller.
However, a party is not bound by the contract if there has been a typing or input error in the seller’s offer in the ordering system or in the buyer’s order, and the other party realized or should have realized that such an error existed.
5. Order Confirmation
When the seller has received the buyer’s order, the seller shall without undue delay confirm the order by sending an order confirmation to the buyer.
It is recommended that the buyer verifies that the order confirmation matches the order in terms of quantity, type of goods, price, etc. If there is any discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible.
6. Payment
The seller may demand payment for the goods from the time the goods are shipped from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card for up to 4 days from the order.
The Credit Purchase Act will apply for payments made by credit card.
If the seller offers invoicing, the invoice to the buyer shall be issued upon shipment of the goods. The due date shall be set to at least 14 days from when the buyer receives the shipment.
If the seller has a special need to require advance payment from the buyer, for example in case of custom manufacturing, the seller may demand this.
Buyers under 18 years of age can only pay directly upon delivery by the seller or by cash on delivery.
7. Delivery etc.
Delivery of the goods from the seller to the buyer shall take place in the manner, at the place, and at the time stated in the ordering system in the online store.
If the delivery time is not stated in the ordering system, the seller shall deliver the goods to the buyer within a reasonable time and at the latest 30 days after the order from the customer. If the seller is responsible for shipping the goods to the buyer, he/she shall ensure the goods are transported to the destination in a suitable manner and under usual terms for such transport. The destination is with the buyer unless otherwise specifically agreed between the parties. If the customer orders an item that is out of stock, it will automatically be backordered and delivered as soon as possible. If there are additional shipping costs, the customer will be informed.
8. Risk of the Goods
The risk of the goods passes to the buyer when the item is taken over by the buyer according to the agreement. If the delivery time has arrived and the buyer fails to take possession of a good made available to him/her under the agreement, the buyer still bears the risk of loss or damage caused by the nature of the goods themselves.
9. Right of Withdrawal
The right of withdrawal applies to private individuals and not if you are a company/club with a registered organization number. The buyer may withdraw from the purchase of the goods under the provisions of the Right of Withdrawal Act. This means the buyer may return the goods to the seller without reason even if there is no defect and even if it has been delivered.
The buyer must notify the seller of the exercise of the right of withdrawal within 14 days after the goods, the prescribed information about the right of withdrawal, and the withdrawal form have been received. If the buyer receives the withdrawal form and necessary information later than the delivery of the goods, the withdrawal period starts from the day the buyer receives the form and information. If the buyer has not received sufficient information or the withdrawal form, the withdrawal period will expire 3 months after the goods are received. If the buyer has not received any information about the right of withdrawal at all, the period is 1 year.
The notification from buyer to seller should preferably be in writing (withdrawal form, email, fax, or letter) and must contain information about how the buyer intends to return the goods.
When exercising the right of withdrawal, the goods must be returned to the seller within a reasonable time. The seller is obliged to refund the full purchase price to the buyer within 14 days from the day the seller receives the goods or a collection note, or the goods are otherwise made available to the seller. The seller may not charge fees for the buyer’s use of the right of withdrawal but may require the buyer to pay the costs of return shipping.
The buyer may examine the product before withdrawing from the purchase. However, the goods must be able to be returned to the seller in approximately the same condition and quantity as when received.
Note: Products such as groin protectors (susp), compression shorts, and underwear are considered hygiene products and therefore cannot be returned. The right of withdrawal does not apply to these products. The buyer cannot withdraw from purchases of hygiene products where packaging or seals have been broken, for reasons of health and hygiene. This also applies to goods that deteriorate quickly or by nature cannot be returned. The exception also applies to sound and image recordings (including CDs and DVDs) and computer programs where the seal is broken, provided the seller has clearly informed about the loss of the right of withdrawal if the seal is broken.
Please note that if you choose to pick up the goods at our warehouse in Arendal, the goods are considered picked up as soon as you receive the pickup code for the collection point. You will still have a 14-day withdrawal period, but this only applies if you notify us within 14 days after receiving the pickup notification.
If you do not pick up the package and remain passive, this will not give us any indication why the package is not collected. You will then not have met the requirements according to the withdrawal law and cannot return the goods without paying for them.
10. Duty to Examine
The buyer must examine the goods immediately upon receipt and notify the seller without undue delay if there are defects or if the delivery deviates from what was agreed. If the buyer fails to notify the seller within a reasonable time after discovering or should have discovered the defect or deviation, the buyer loses the right to make a claim.
11. Complaints About Defects and Deadline for Claims Due to Delay
The buyer must complain about defects without undue delay after the defect is discovered or should have been discovered. Complaints about defects should be made as soon as possible. The buyer may normally lose the right to complain if the complaint is made later than 2 months after the buyer discovered the defect.
The buyer’s deadline to complain about defects is within 2 years from delivery.
12. Buyer’s Rights in Case of Delay
If the seller fails to deliver on time, the buyer has certain rights including:
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Demand delivery within a final deadline set by the buyer
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Cancel the purchase if the delay is material and the buyer has given a reasonable final deadline
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Claim compensation for any loss caused by the delay
13. Buyer’s Rights in Case of Defect
If the goods are defective, the buyer may:
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Demand repair or replacement of the goods
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Cancel the purchase if repair or replacement is not possible or is unreasonably costly
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Claim compensation for any loss caused by the defect
14. Seller’s Rights in Case of Buyer’s Breach
If the buyer breaches the contract, the seller may:
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Demand payment
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Cancel the contract and claim compensation
15. Warranty
If the seller offers a warranty, the terms and conditions of the warranty shall be clearly stated in the product information or in the order confirmation.
16. Personal Data
The seller collects personal data necessary for processing orders and delivery. The processing and storage of personal data are subject to the seller’s privacy policy and applicable laws.
17. Dispute Resolution
If a dispute arises between the buyer and the seller regarding the purchase, the parties should first attempt to resolve the dispute through negotiation.
If the dispute cannot be resolved amicably, the buyer may bring the matter before the Consumer Complaints Board (Forbrukerklageutvalget) or the ordinary courts.
The seller is also a member of the Norwegian Complaints Board for Electronic Commerce (Elektronisk Handelsklageutvalget).
18. Source List
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Norwegian Contract Act (Avtaleloven)
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Consumer Purchases Act (Forbrukerkjøpsloven)
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Marketing Act (Markedsføringsloven)
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Right of Withdrawal Act (Angrerettloven)
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E-commerce Act (Ehandelsloven)
